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Instagram Automation

By Emily Tischler
May 1, 2022

Instagram Automations allow Instagram Businesses to use a chatbot to manage their Instagram DMs. Instagram Business Account must be connected to a Facebook Page for the Instagram automation to work.

In order to manage Instagram messages via nerDigital Chatbot Marketing, IG business accounts will need to enable the Allow Access to Messages connected tools to toggle under message control settings:


How to Connect Instagram to nerDigital Chatbot Marketing

Navigate to Settings > Channels > Instagram


How to build Instagram Flows

The process to build flows for all channels is the same. You need to choose Instagram as the Message Type:


Important Notes

  • Make sure that your Instagram account is a Business/Professional Account. The API cannot access Instagram non Business accounts.

  • Your Instagram Account must be connected to the Facebook Page you connected to your bot in nerDigital Chatbot Marketing.

  • Group threads (conversations with more than 2 participants) are not supported.

  • Instagram Comment tool doesn’t work on Instagram Ads and IGTV.

  • Instagram bots can’t get the name and profile image of a private IG user account. The person will be added to your list of subscribers, but with an empty name.

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